BebeCam Support
Need a hand?
Email bebecam.dev@gmail.com. If you mention your device models and iOS or iPadOS versions, I can usually find the problem much faster.
Supported devices
Both devices need iOS 17 or iPadOS 17 or later. Either one can be the camera or the parent device.
- iPhone: iPhone XS, XR or later, and iPhone SE (2nd generation) or later
- iPad: iPad (6th generation) or later, iPad mini (5th generation) or later, iPad Air (3rd generation) or later, and iPad Pro models that support iPadOS 17
Frequently asked questions
Do I really need two devices?
Yes. One stays in the baby's room and the other comes with you. Install BebeCam on both and connect them once with a QR code; after that, you can start monitoring straight away.
Do both devices need to be on the same Wi-Fi?
No. As long as both are online, you can watch from outside the home too. Just keep in mind that watching over mobile data uses your data allowance.
Is video or audio saved anywhere?
No. Video and audio travel live between your two devices and are encrypted on the device, so even I can't see them. Nothing is recorded. There's more detail in the Privacy Policy.
What happens if the connection drops?
The app tries to reconnect on its own and lets you know on the parent device while it's disconnected. Keeping the camera device on its charger, somewhere with good Wi-Fi, makes a big difference. Please remember that BebeCam isn't a medical device and can't replace a caregiver.
I want to switch devices or disconnect.
Choose Unpair from the menu on the home screen, then connect the new device with a QR code. Unpairing also cleans up the connection record on the server.